Isu ni dah lama I biarkan meleret sampai one day Celcom sent their collection agent, Kudrat Partners & Co untuk collect outstanding aku dalam RM300+. Ini bukan soal 300+, its such a small amount for me to run away from. What you should understand is the dispute.
Around April 2011 I decided to give Digi a try. Yes the connection sucks (up until now if its raining it ain't working). Tapi yang menarik hati is the price - Digi offers a much better Blackberry (BB) BIS Internet package. At RM78 per month I am able to enjoy unlimited surfing on my BB, and unlimited BBM message too! So after maintaining my Celcom account for a while (concurrent) I decided to cut off the data plan on Celcom.
The problem was for my Celcom Biz plan (RM50 + RM68 data plan), apparently they were not able to terminate the plan! That was what they told me. And that I will be converted to 'pay per use' i.e. prepaid plan. I immediately agreed as I foresee that I will not be using a 3G phone anymore and since I have my new BB, what the heck. I will only maintain the Celcom number for calls until I slowly phase it out. Good ideas, right?
Wrong. A month after, came a big fat bill of data charges. The question is, how did this charges came about? Called their Customer Service several times and those stupid people obviously were giving so much nonsense. You know how telco's Customer Service are like. Celcom is no exception. They were telling me stuff like I couldn't lodge my complaint here, must go to the centre. Not the Blue Cube which open until night, only big ones like the one in Taman Tun, which let me remind you only open during office hours, and half a day on Saturday.
Tried emailing them instead, demanding Celcom to show me where the traffics are from. The email address on their website didn't work either. I kept on getting bounced email.
Too frustrating. So I am expected to go and scream at them, at their counter. I know what's up their sleeve!!! That I will finally keep quiet and just pay the sum. Bollocks. Will not happen. Show me prove and I will pay those outstanding!
This is not about RM300+. This is principal. Pay for only what you use. If you don't use, you don't pay. If you're demanding me to pay for what I don't use, I am demanding you to show what I've been using. If its is true, I will pay. It is as simple as that! I do not want to waste my energy, but if that is how Celcom wants to play it let it be.
3 comments:
I totally agree with you...especially the part where they said you could not lodge the complaint here...have to go the branch not the blue cube....ridikiles rite....
so I did go to celcom branch at tmn tun and guess what???the CSE said...u can lodge a report at blue cube...
and the stupid ever part...'give me 3 working days and I will give u a call" till now over 3 weeks working day not a single call from them.....sucks..n when making a report at their branch...they didnt give any surat or sms telling that they received customer complaint..isi any form pun xde...what kind of service they have??????
But I guest the complaint that I made is work as they didnt blocked my call eventhough I haven't pay a single cents.....
I think memang kena juga paksa pergi sana to settle once and for all. Tapi takpa, sebab I dah balas surat si pengutip hutang. Kalau diorang tak puas, sila jwb surat saya. Berbaloi tak nak drag me to court form rm300+?
Kudrat Partners & Co. punya orang pon kurang ajar!!!!!!!! Baik dr staff bawah2 sampai lah ke supervisor bodoh yg handle celcom outstanding bill......eeeeiiii rasa nak je complaint kt higher people dorang...cakap mcm dorang tu bagus sgt..siap kutuk2 customer lagi!!!pe jadah???? so damn RUDE and IRRITATING!!!
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